Thank you for shopping at Unique Defence. We strive to provide our customers with high-quality products and exceptional customer service. In the event that you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below, which complies with UK law.
- Returns and Refunds Eligibility:
1.1. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 14 days of receiving the item to initiate the return process. We will require evidence of the defect or damage, such as clear photographs or videos, to validate the claim.
1.2. Incorrect Product: In the event that you receive an incorrect product, please notify our customer support team within 14 days of receiving the item. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect product.
1.3. Change of Mind: We understand that sometimes you may change your mind about a purchase. For non-defective items, we offer a 14-day return period from the date of delivery. Please note that certain items, such as personalized or intimate products, may not be eligible for return due to hygiene or customization reasons. We will clearly specify such items on our product pages.
- Return Process:
2.1. Contact Customer Support: To initiate a return, please contact our customer support team by email at info@uniquedefence.co.uk or through our online contact form. Provide your order number, a detailed description of the issue, and any supporting evidence, such as photographs or videos.
2.2. Return Authorization: Our customer support team will assess your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number. Please do not return any products without obtaining an RMA number, as they will not be accepted.
2.3. Return Shipping: Once you receive an RMA number, you will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service and ensuring the items are adequately packaged to prevent damage during transit.
- Refund Process:
3.1. Inspection and Processing: After we receive the returned item, our team will inspect it to verify its condition and eligibility for a refund or exchange. We will notify you of the status of your return within 14 days of receiving the item.
3.2. Refund Options: If your return is approved, we offer the following refund options:
a) Store Credit: You may opt to receive a store credit for the full purchase price, which can be used towards future purchases at Unique Defence. b) Original Payment Method: If you prefer, we can issue a refund directly to the original payment method used during the purchase. Please note that refunds to credit or debit cards may take several business days to appear on your statement, depending on your bank or card issuer.
3.3. Non-Refundable Items: Certain items are non-refundable, including:
a) Consumable or perishable items. b) Personalized or customized products. c) Products that have been used, altered, or damaged by the customer.
- Cancellations:
4.1. Order Cancellations: If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request. If the order has already been shipped, you may follow the return process outlined in this policy.
- Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer support team by email at info@uniquedefence.co.uk or through our online contact form.
Note: This refund policy is subject to change without prior notice. Please refer to the most recent version on our website or contact us directly for any clarifications.
